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FAQs
Have a quick question? Check our FAQs below for an answer to our most frequently asked questions.
Email us
contact.nia@yahoo.com
Frequently asked questions
Have questions? We’re here to help
When should I replace the rollers?
Rollers should be replaced once they are worn and ineffective, replacements can be purchased on our website. Rollers should last for up to 6 months, depending on usage.
How often should I use it?
Frequency of usage will depend on the condition of your feet. For most people a quick 5 minute session every 2-3 weeks should keep your feet soft and smooth.
How long does the battery last?
A full charge of the battery should give you 90 minutes of use. Once the battery is drained plug it in and recharge the battery.
What's included with the callus remover?
NIA Satin Pro foot wand
Fine Roller
Coarse Roller
Roller Cover
USB Charging Cable
Instruction Manual
Is there a money-back guarantee?
Try it risk free for 90 days. If you don't love it get your money back-no questions asked.
Can it be used on wet feet?
The NIA Satin Pro is not water resistant and should not be used on wet feet or immersed in water.
Is it suitable for all skin types?
Yes, it is suitable for all skin types including sensitive skin.
How do I clean the device?
Remove the roller head and wipe down.
Shipping & Delivery
How much is Shipping?
We offer free shipping.
When will I get my order?
Orders typically take 1-2 days to process depending on volume of orders we're working on. This may take longer during holidays and peak order times. Shipping usually takes 5-7 business days.
How do I track my order?
Once you place an order you'll receive an email confirmation with a tracking number. You can use tracking number to track your order.
What's if my shipping is delayed?
Shipping may be delayed during peak holiday times. If there are any questions related to your order please contact us using the form above.
What countries do you ship to?
We ship worldwide, however shipments outside the USA will charged a shipment fee. Customer is responsible for any Customs charges.
Ordering
How do I cancel my order?
If you need to cancel an order please send an email to contact.nia@yahoo.com as soon as possible since orders are processed and sent out quickly.
What if I entered the wrong address?
If you entered an incorrect address please send an email to contact.nia@yahoo.com as soon as possible since orders are processed and sent out quickly.
Payment
What are my payment options?
You may pay with credit or debit card and most popular payment options.
Why am I charged instantly?
Our payment processor processed the order and payment right away.
Returns
What is your return policy?
To retun an item please reach out to our tean at contact.nia@yahoo.com. Returns must be within 90 days of the delivery date.
Why is your return address?
Return address to send item back will differ based on where the item is being sent from. A return address will be sent once a return request is made.
Still need help?
Use the form above to reach out to us and a team member will get back to you within 1-2 business days.
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